General Questions

What oil do I need?

The two common types of fuel used for heating oil are Kerosene (burning oil, 28-second heating oil) and Red Diesel (Gas Oil, cherry oil, 35-second oil).

Kerosene is most frequently used; however, you should check your tank for confirmation. Looking at the colour of the fuel is one indication; Kerosene is clear yellow liquid and Red Diesel (you guessed it) is red. If there is no way of seeing the colour of your fuel, check with your engineer or the previous owners.

What is Heating Oil?

Heating oil, or kerosene, is a product of crude oil and the most widely used substitute for mains gas in the UK. Areas which aren’t connected to a mains gas pipeline rely on heating oil as a way to heat their homes and provide a supply of hot water.

What is Premium Heating Oil?

Premium heating oil is kerosene pre-mixed with an additive. This additive helps keep your system running smoothly, therefore, prolonging the life of your boiler and reducing the need for unexpected callouts.

What is Aga Heating Oil?

AGA heating oil is similar to premium heating oil in that it contains a premixed additive. However, this additive works to reduce the number of operating problems associated with AGA and Rangemaster cookers.

What do additives do?

There are many additives on the market; each providing a solution to common problems fuel tanks and systems experience.

For example, Exocet Premium Heating Oil Additives claim to:

  • Lower carbon emissions
  • Stabilise fuel
  • Inhibit sludge formation
  • Reduce deposit build up
  • Improve system efficiency
How often should I get my boiler serviced?

OFTEC recommend getting your boiler should be serviced annually by an OFTEC registered technician. During a boiler service, engineers check and repair faults that are causing a decrease in efficiency. In addition, they ensure your boiler isn’t emitting harmful carbon monoxide.

What affects the price of heating oil?

Several factors affect the price of oil on a day-to-day basis. Learn more about the reasons behind price changes by visiting the… Heating Oil Prices page.

How can I keep my oil tank safe?

Taking certain measures such as locking each oil tank cap and fitting an alarm are the easiest way to protect your tank.

Ordering Process

What is the minimum amount of oil I can order?

The weights and measures authority have set a legal minimum of 500L. Therefore, we can only deliver quantities over this volume.

Can I still order if I live in a remote location?

Our delivery area covers the whole of Yorkshire but please make sure that your tank is accessible by either a 6 wheeler or 4 wheeler tanker. If you are unsure contact us.

Do I save by buying more heating oil?

Yes, you save on the price per litre of heating oil.

Order over 900L for our cheapest price per litre.

Can I just ask to get my tank topped up?

Unfortunately, not! As you pay upfront, we charge you for a specific volume.

When ordering, please give a rough estimate of the number of litres you require. Bear in mind, orders may be rounded down to the nearest 100 litres depending on supplier preferences.

If the driver cannot fit the volume you paid for in your tank, you will either receive a credit to your account (for values less than £10) or be refunded automatically (for values over £10).

Can I order to a different address other than my house?

Yes, you can enter a separate delivery address at checkout.

How can I get a quote?

Getting a quote is easy with Oil4Yorkshire.
Enter your postcode and the volume required into our instant quote form. Click ‘Get a Quote’ and you’ll get our latest prices.

How do I order after getting a quote?

Once you’ve got your quote, click ‘Checkout’. This button will take you through to your cart where you can review your order and add any extras you wish. Once you are happy, click ‘Proceed to Checkout’. Then, you enter your personal details, delivery & billing information and delivery instructions, before paying for your order.

Do you offer a choice of tanker size?

Yes, we do!

At checkout, you can choose between a standard 6-wheeler tanker or smaller 4-wheeler tanker. Whichever you need, the price you were quoted remains the same.

What times can I order my oil?

Whenever is convenient for you! You can place your order 24/7.

But, please note, orders past 5 pm on weekdays, as well as any weekend orders, will be processed the next working day.

Do I have to pay a service charge?

Never! You won’t incur any service charges or hidden costs when placing an order with us.

The price we quote you is the price you’ll get!


When will my oil be delivered?

We offer 5 working day delivery on all our orders. However, when demand for oil is at its highest (i.e. during a prolonged cold snap) delivery times may be extended.

Also note, orders past 5 pm on weekdays, as well as any weekend orders, will be processed the next working day.

Will I know how much oil is delivered?

After delivery, you will receive a receipt stating the volume of oil delivered. If you happen to be out, the driver will post this through your door.

Do I need to be at home when the oil is delivered?

Not necessarily.

You’ll need to be at home if the driver cannot access your tank without you being there or if your tank is locked.
We ask you to include any special delivery instructions at checkout as these will be forwarded to the supplier (i.e. phone before delivery.)

Will I be notified when my oil is coming for delivery?

Leave a note in the delivery instructions, and we will get the supplier to text you the day before your delivery is due to arrive.

Will the driver fill my tank if I ask him?

Unfortunately, as payment has already been taken, the driver cannot fill your tank over the quantity paid for.

We politely ask that you refrain from asking the driver to fill up your tank.

It has been longer than 5 working days. What do I do?

Please, contact our customer support.

We aim to get all our deliveries to you within the time frame stated but as we use external suppliers, sometimes this cannot happen. Factors such as tanker break downs and severe weather conditions can extend delivery times. We apologise if this happens to you.

What areas do you deliver to?


If you’ve got a Yorkshire postcode, we’ll deliver to you.

Postcodes included:
BD, DL, DN, HD, HG, HU, HX, LS, S, WF, YO and limited postcodes in TS and LA.

How far can the oil tankers reach?

Tanker hoses generally reach about 30 metres. If you are concerned that may not be long enough… contact us.

What do I do if it’s hard to access my tank?

You can leave a note in the ‘Delivery Instructions’ section during checkout.

Tricky to explain?

Let us know your exact problems by contacting us either by phone or email… Contact us.

Can you deliver to non-standard tanks?

Unfortunately, we cannot deliver to tanks that are either unsafe or don’t meet strict guidelines.

If a tank is deemed unsafe or unfit for purpose, the driver reserves the right not to deliver.

Payment methods

How do I pay for my oil?

Payment for your order will be taken upfront. We only accept credit or debit cards at this time.

For peace of mind, all payments are processed securely.

When do you take payment?

We take payment at the point of ordering.

What cards do you accept?

We accept all major debit and credit cards.

Refunds & Cancellations

Will I get a refund if you don’t deliver my full order?

In the event of under-delivery, your account will either be credited with the difference (values less than £10) or automatically refunded (values over £10).

What should I do if I’ve ordered more than my tank can hold?

If you realise that you made a mistake when ordering your oil, you can contact us either by phone or email and we will happily adjust the amount for you.

If your oil has already been delivered, then the amount of any under-delivery will be credited to your account (values under £10) or automatically refunded (values over £10). Credit can be redeemed against future purchases.

Please note, we and the supplier reserve the right to alter the price per litre, in the event of a significant difference between the volume ordered and volume received.

Will the price per litre go up if I don’t get the full order?

Potentially. This depends on the difference between the volume of oil ordered, and the volume of oil delivered.

We and the supplier reserve the right to alter the price per litre, in the event of a significant difference between the volume ordered and volume received.

Can I cancel or amend my order?

It is possible to cancel or amend an order, so long as the order hasn’t been delivered.

Call us or send us an email with your customer number, postcode and transaction id (monitored Mon-Fri 9am-5pm).
Once we confirm cancellation with the supplier, your money will be refunded to you. Please, be patient, as this can take a few working days to process.

We reserve the right to charge an administration fee as well as any fees charged to us for cancellation.

How long will it take before my money is refunded to me after I cancel or amend an order?

If you have chosen to cancel or amend your order, the money will be refunded once we have confirmation from the supplier.

However, please be patient, processing this refund may take up to 5 working days.


Where did the credit on my account come from?

In the event of underdelivery, the difference is credited to your account for values under £10. This can be redeemed against future purchases.

Registration and Log In

Do I need to hold an account?

Yes, you need to hold an account to place an order. If it’s your first time using us, you will get the chance to set one up during the checkout process.

The reason being, in the event of under-delivery, we need to credit your account the difference.

Are my personal details secure?

Yes. All personal details are kept securely.

They won’t be shared with anyone and we hold them in accordance with the GDPR data protection laws.

How can I update the information on my account?

Log into your account and click on the ‘Account Details’, ‘Payment Methods’ and ‘Addresses’ section; there you can update your information.

What can I do if I can’t log in?

If you have forgotten your password, click the relevant links on the login screen and follow the instructions.

Can I change my password?

Yes. You can do this by logging in to your account and clicking on ‘My Account’.

In this section, you’ll find ‘Account Details’ where you can change your password.

Contacting us

How can I get in touch with you?

Either phone or email, our Yorkshire based customer support. Find out the details on our… contact us page.

How do I complain?

If you’ve experienced a problem, we’d love the chance to make things right.

Simply, call or email us and we will try to resolve the matter as quickly as possible. Find our details… here.

What’s your address?

Any postal enquires should be sent to Oil4Yorkshire, Rabbit Hill Business Park, Knaresborough, HG5 0FF.

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