They are important – each time you place an order you agree to be bound by them.
So, please read them carefully before ordering.
If you do not accept our terms and conditions, you should not order any Goods or Services from us.
Who We Are
Oil4Yorkshire is the online trading name for Yorkshire Oils Ltd.
Oil4Yorkshire is an online service to users of Domestic home heating oil, providing competitive prices for heating oil and related products and services.
Oil4Yorkshire is not an oil distribution company. Oil4Yorkshire provides an online service enabling users to get a quote and place an order for heating oil with us.
Orders and payments are made with/on the Oil4Yorkshire website, we then instruct the supplier to deliver the oil and we settle payment with the supplier once they have confirmed delivery of the oil.
YOUR PERSONAL DETAILS
You will need to open an account with us to order our Goods and Services. You need to provide your name, address, telephone number and email address together with any special delivery instructions. All information you provide must be true and accurate. Over 18s only.
To ensure that your credit, debit or charge card is not being used without your consent, we may carry out certain identity, credit and fraud checks, including validating the personal information you give us during our ordering process. We reserve the right to change our checks from time to time.
If any problems arise, we may require additional information (for example, photo ID such as a driving licence or passport).
We may reject or cancel an order at any time if we are not satisfied with the information. It is important for us that you know exactly what personal details we collect from you and how we look after and use them. For example, we may want to contact you by letter, phone or email with news about our products or services relevant to you.
HOW IS THE CONTRACT FORMED BETWEEN US?
We give you a quotation or price online or by phone. All quotes and prices are valid only on the day we issue them. We may withdraw a quote or change the price at any time prior to acceptance.
If you place an order with us (whether online, over the phone or otherwise), then that is an offer from you and we may choose whether or not to accept your order.
Where you order via our website, a contract is formed between us when we send you written email confirmation of your order. Where you order by phone, a contract is formed between us when we confirm on the phone that we have accepted your order.
Each order you place which is accepted by us forms a separate contract.
Contracts will be concluded in English. The details of your contract will be held by us.
WHAT YOU ARE BUYING
The Goods are described in our quotation on our website and confirmed in acceptance of your order. We may at any time and without notice: alter the specification of the Goods to ensure that the Goods conform to any applicable safety or statutory requirements.
HOW WE DELIVER GOODS AND SERVICES TO YOU
We can deliver Goods within West Yorkshire, North Yorkshire, East Yorkshire, South Yorkshire. Our aim is to deliver to you by the delivery date in your quotation or if no date is set out within at least 30 days. However, this might not always be possible due to factors beyond our reasonable control. If there is a delay, we will try to contact you as soon as we can to agree on a new delivery date.
When you order online, we will deliver to the address you provide when ordering. We may sometimes deliver your order in installments so don’t worry if your order seems to have been partially delivered. You will still only be charged one delivery charge though (if any applies). If you have any queries about your order or worry that it might be incomplete, then please contact Oil4Yorkshire customer support. Delivery will be deemed to have taken place as follows when on discharge it passes the hose connection of the storage tank receptacle which you use for receiving delivery at your address.
If you ordered Fuels to be delivered in bulk and we can safely access your tank to fill it, you don’t need to be present when we deliver. In all other cases, it is your responsibility to ensure that someone is available at your delivery address on the date of delivery. If nobody is at home and there is no safe access to make the delivery, we will try to contact you by telephone. If we cannot do so, we will leave a note to explain and will try to contact you to rearrange the delivery.
If the delivery address you gave is wrong and your order is delivered to someone else, we cannot be responsible for any losses you may incur as a result and will no obligation to refund you or provide replacement Fuel – please check that the details you give us are correct.
In respect of each delivery of Fuels, you must:
Ensure that all necessary arrangements are put in place to safely accept each delivery including providing appropriate equipment to accept delivery, ensuring delivery and storage access is clear and available (noting that delivery vehicles are both larger and heavier than private cars) and ensuring that sufficient storage capacity is available, is safe and suitable for the Fuels, is clearly marked with product name (grade), safe working capacity and identification number, is provided with a safe means to check volume in the tank before and during delivery and complies with any and all applicable laws and regulations;
- not climb onto any vehicle we use to deliver the Fuels; we may stop the relevant delivery if you attempt to do so;
- indicate to us the correct fill point for your tanks (please note that we are not responsible for dipping, checking or testing your tank(s));
- tell us about any safety or operating problems with your storage tank before we start delivery; any out of service equipment must be clearly marked and sealed/kept separate;
- act sensibly and carefully with the Fuels. Handling the Fuels incorrectly can be dangerous. It is important for everyone’s safety that you know and comply with relevant health, safety and environmental law. If you have any doubts, you can obtain further advice from your local council or contact Yorkshire Oils office. If we believe that it would be unsafe to make a delivery of Fuels to you then we may suspend that delivery until we are satisfied (acting reasonably) that it would be safe for us to proceed.
For Fuels that are delivered in bulk by road vehicle, we will invoice you for the volume of Fuels actually delivered. We will not deliver more than you ordered unless you agree. We will always try to deliver the agreed volume of Fuels, but if we are unable to do so due to reasons beyond our reasonable control (for example, if unsafe access to the tank; we deem the tank to be unsafe; or there is less space available in your tank than the amount of Fuels you ordered) we reserve the right for amounts under £10.00 not to be refunded but will stay on your account as a credit which can be claimed via a coupon on a sub sequential order through Oil4Yorkshire website only. If the volume equates to over £10, that we are unable to deliver, we reserve the right to charge an administration fee.
For Fuels that are delivered in bulk by road vehicle, we record the delivery date, quantity and description of the Fuels delivered to you, and that record shall, in the absence of evidence to the contrary, be deemed to be conclusive proof of the date of delivery, the volume and type of Fuels delivered. If you believe that any information set out on your delivery note or invoice, is wrong then you must notify us in writing providing full details of any disputed element(s) as soon as possible.
If for any reason, other than our failure to comply with these terms, you fail to accept delivery of any of the Goods when they are ready to be delivered or wish to delay delivery or do something which means that we are unable to deliver the Goods then we may:
- deliver the Goods you ordered to another customer which may mean that your delivery date may be delayed;
- at our option, charge you a reasonable “Failed Delivery Charge” which is the cost to us of delivering the Goods to you and returning them to our depot or another customer whichever is cheaper.
If you become aware that the wrong Goods have been delivered then you must stop using them immediately and tell us as soon as possible. We will discuss with you to arrange collection of the Goods or agree another solution.
WHAT DO YOU PAY FOR GOODS AND SERVICES?
If you are ordering online the price of the Fuel will be as set out on our website.
If you are ordering Fuels (whether by telephone or on our website), our quotation will clearly explain the price for the Fuels.
We will tell you the:
- Unit Price – the price per litre excluding and including VAT to help you compare our prices with other suppliers (who tend to give a VAT exclusive price per litre) and see how much you may have to pay if you take more or fewer litres of Fuels than ordered;
- We will also give you details of any other charges which may relate to your order (e.g. credit card surcharge).
Delivery charges: If your delivery is subject to a delivery charge, you will be told about it before you place your order.
We do not accept responsibility for the Goods beyond their successful delivery, and all risk of loss or damage attributable to the use or storage of the Goods thereafter shall pass to you at the time of delivery.
By agreeing to our terms and conditions, you confirm that you have complied with all relevant environmental and safety legislation and that the storage tank, container, receptacle, vessel or fill line (as the case may be) are structurally sound, do not leak and are in a suitable condition to safely receive Fuels.
HOW DO YOU PAY?
Where you are purchasing online, we ask you to pay for your Goods when you place your order.
Where you are purchasing Fuels by phone we will ask for credit card details for payment to be taken when you place your order.
If we agree that you don’t need to pay in advance, you must pay the amount on the invoice within 7 days’ of receipt, unless we agree something else.
Payments for Goods can be made by credit or debit card.
Your order will only be delivered once payment is received.
CAN YOU CANCEL AND RECEIVE A REFUND?
You can cancel any order for Fuels on any day prior to the date of delivery. You need to call our office or email us to confirm you don’t want the Fuels. If our tanker is already on the way to you on the date agreed with you then we may charge you £1.77 per mile which is the cost to us of the wasted journey.
We are sorry but for Fuels dispensed directly into your tank, once our Fuel is delivered you cannot cancel your order.
WHAT IF YOU ARE NOT HAPPY WITH THE GOODS/SERVICES?
We do our best to get things right and provide our Services with reasonable skill and care.
The Goods you receive will be what we have agreed to supply when you place your order. The law says that the Goods must be as set out in the contract.
We promise to you that the Goods will:
- match the description we may have given you;
- be of satisfactory quality;
- be fit for their purpose; and
- meet all applicable legal requirements.
This promise (also known as a warranty) will also apply to replacement Goods that we provide.
The warranties do not apply to any problem caused by your (or someone else’s) negligence, failure to follow our instructions for storage, use or maintenance of the Goods or if you make any use of the Goods after realising that there is a problem with them or if you alter, modify, mishandle or try to solve the problem with the Goods without our agreement beforehand.
If you are worried about the Goods or Services we have supplied, please call us.
The guarantees provided above are in addition to your legal rights about goods that are faulty or not as described or services that are performed poorly. If you feel you need help contact your local Citizens Advice Bureau or Trading Standards office.
WHAT DOES OIL 4 YORKSHIRE DO IF SOMETHING IS WRONG?
If we don’t do what we say we will in these terms and conditions, we will only have to pay you the purchase price of the Goods and/or Services and other costs you have to pay because of what we have or haven’t done and where a reasonable person would expect you to have to pay those costs because of what we did/didn’t do.
Nothing in these terms and conditions excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 (this is about our ownership of the goods / Fuels);
- defective products under the Consumer Protection Act 1987; or
- any other matter for which the law does not allow us to exclude or attempt to exclude our liability.
ADDITIONAL IMPORTANT INFORMATION
Neither we nor you will be responsible if we are unable to perform our obligations under the contract due to events which are genuinely beyond your or our reasonable control (as applicable). Nothing under the contract shall give rights to any person who is not a party to it (whether under the Contracts (Rights of Third Parties) Act 1999) or otherwise.
We revise our terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that a contract is formed between you and us (as set out above).
All aspects of the contract formed in respect of your use of our site shall be governed by English law and the parties agree to the non-exclusive jurisdiction of the English courts. In some circumstances, the laws where you are domiciled may apply and the courts where you are domiciled may have jurisdiction.
WE WANT TO HEAR FROM YOU
We always like to hear from our customers whether it is good news or a problem you need us to solve.
Call our team between the hours of 9.00am – 5:00pm Monday to Friday. Calls may be recorded for training purposes. Alternatively, please email us at firstname.lastname@example.org or write to us at Oil4Yorkshire, Rabbit Hill Business Park, Arkendale, HG5 0FF.
We will respond to you within 3 working days to acknowledge your call or email. Sometimes, it may take a little longer to follow up with a detailed response but we will always try to do this within 15 working days of your first contact with us.
INFORMATION ABOUT US
Our full legal name is Yorkshire Oils Ltd. We are a company registered in England and Wales. Our company number is 9171246 and our registered address is 4Old Market Place. Ripon Hg4 1EQ Our VAT number is 222911045.
ALTERNATIVE DISPUTE RESOLUTION
In the unlikely event that our customer services team is unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may refer your complaint to The Retail Ombudsman which is a certified Alternative Dispute Resolution Provider. We will respond to any complaint referred to us by them.
The Retail Ombudsman:
- 33 floor Euston Towers, 286 Euston Road, London, NW1 3DP
- Email: email@example.com
- Web: www.theretailombudsman.org.uk
- Tel: +44 20 3540 8063
Alternatively, you may also lodge your complaint on the EU Online Dispute Resolution platform which is available at www.ec.europa.eu/consumers/odr.
- To lodge a complaint with The Retail Ombudsman or the EU Online Dispute Resolution platform you will need to have given us at least 8 weeks to resolve your complaint or have been provided with a deadlock letter by us (which provides our final response in relation to your complaint); and
- Following submission of your complaint on the EU platform, you will be directed to The Retail Ombudsman. You may, therefore, prefer to refer your complaint direct to The Retail Ombudsman to avoid delay.
Last revision date: July 2019.